Frequently Asked Questions

Q: How do we register our school with the app?
A: Simply contact our onboarding team via the website. We’ll guide you through setup, provide training materials, and tailor the system to your school’s requirements.

Q: How do we upload or manage lost items?
A: Lost items can be logged via the school dashboard. Photos, item descriptions, and retrieval instructions can be added in just a few taps.

Q: Can multiple staff members use the admin portal?
A: Yes, you can create multiple staff logins on multiple devices belonging to the same campus.

Q: Is there a way to track item returns?
A: Yes, each item logged can be tracked through to resolution. Admins can mark items as returned and notify the relevant parent instantly.

Q: Is there a cost to the school?
A: We offer both Basic and Premium plans for schools. While there is a cost associated with both, we’re committed to keeping pricing affordable and scalable to suit schools of all sizes. Each plan provides strong value based on your needs.

Q: What support is available if we need help?
A: We offer priority support for schools via the app, email, and the website. You’ll also have access to setup guides and tutorials.

For Schools

Q: How do I sign up as a parent?
A: Once your school is onboarded, you’ll receive an invitation with instructions to download the app and register. Alternatively, you can download the app in advance and explore its features to familiarise yourself while waiting for your school to join the platform.

Q: What if I have more than one child?
A: You can easily manage multiple children within a single account, switching between profiles with one tap.

Q: Will I be notified when something is lost?
A: Yes, the app sends real-time notifications when an item is found, including photos and pick-up details.

Q: How much does it cost?
A: Free for parents!

Q: Is my data secure?
A: Absolutely. We use industry-standard encryption and comply with UK GDPR regulations to protect your personal data.

Q: What happens if my child moves to a different school?
A: Your account remains active. As long as the new school uses School Scan, simply select the new school from within the app to continue using it without interruption.

For Parents